FAQ - Frequently Asked Questions

Check that you have not attached any large files. Our site imposes restrictions on the file size and it will prevent the order form from being submitted if this is the case. An alternative option is to email the required files to our support team or upload them via our live chat system.

The details on the order form cannot be edited by the sender once the form is submitted. We can, however, edit your order on your behalf. We will recalculate the price in accordance with the revised requirements and you may need to pay extra for any changes.

It is possible to add pages to an order by submitting a supplementary order. The option to select a supplementary order can be found in your account area under the section titled "My Orders."

Alternatively, just contact our support team via Live Chat and they will help you.

When an order is assigned, the writer’s ID should be displayed on the order information page (in the Writer line).

We can certainly do this if you choose the "one-page draft" option when competing the order form. We will make the draft available once half (50%) of your requested deadline is reached.

You should note that an additional charge applies to this option.

Free revisions are available for a specified period (depending on the order, this can range from 2 to 30 days).

If you want to request a revision directly from your writer, select “Completed Orders” in the "My Orders" page, select the appropriate order and then the "Request Revisions" option.

Remember to provide the instructions for the revision(s) you require, the desired deadline, and then submit these requirements to your writer.

You also have the option of contacting our customer support team for assistance.

It is possible to change your personal information under the Profile tab.

Login to your personal account and choose "Edit Profile" from the Profile menu. Then click "Save Changes."

We always try to identify a suitable writer as quickly as possible. This can take anything from minutes to a couple of hours.

Sometimes, this part can take a bit longer than normal with much dependent on the availability of writers, the urgency of the order and/or its complexity, and so on.

You would be required to submit a new order, marking the assignment type as "Revision."

It is possible to communicate with your assigned writer through our efficient messaging service, which you will find in your account area.

For urgent issues, feel free to contact us via our live chat system.

This can be downloaded via your personal profile page. Simply choose the “Files” option in the "Orders" section.

Also, when an order is fully completed, we will notify you by email, which will have a link that takes you to your completed paper.

Yes, we do provide assistance to help you pass tests/exams. When completing the order, choose "Online Test" on the form. Provide as much details as possible about your test/exam and attach any related materials, files, lecture notes, books, etc. to enable your writer to prepare. Additionally, make sure you mention the test’s date, time, length and the time zone you live in. You just tell us about your requirements. Our writer will then prepare, log into the test site on the correct date and time, and pass your test for you.

Unfortunately, no. The service we offer only includes writing. We cannot undertake assignments that involve coding, application development or programming.

Automatic emails are sent to customers if any changes or actions occur in their accounts. We may also update you by SMS, phone calls, or messages in our system.

Details like this can be seen in your account.

If a status box says "Payment Verification" this means your payment did not get through (in such cases, click the "Pay Now" option to make the necessary payment or you can send the applicable payment confirmation/receipt to our team).

If a status box says, "Processing" this means an order has been assigned to a writer and that writer has commenced work

If a status box says "Sent/Completed," this means your order has been completed and sent for you to check.

Orders are delivered according to the deadline you indicate. You should note that countdown commences on the placement of an order and when it is verified. When you are selecting urgency, remember that we will send your paper at exactly the chosen deadline (e.g., where an order deadline is two days, we will send it in exactly 48 hours past the time of verification).

If our site prevents you placing an order and you have filled in all the fields our system requires, check if there are files attached. If there are, try placing the order minus the attachments and then send these to us by email. Put your order’s ID in the email title. Our customer support staff will then add your attachments to the applicable order.

Completed papers are uploaded into your personal account area when the deadline passes. To review our work, locate the required file in the "Processing/Completed" list and click on "Files."

Our company does not deal directly with payments. If you encounter any issues with payment, you should try using a different debit/credit card or select some other method of payment. You could also try paying for your order from a different device or browser. Or you can contact our customer support staff if you need further help.

Our company works strictly to each provided deadline. The level of urgency you select has a bearing on cost and, therefore, the salary paid to the writer or editor.

Consequently, we are not able to ask our staff to provide orders before the deadline without compensating them for changes to the original deadline.

When papers are complete, that is as soon as the deadline is reached; we attach them to your order and upload them to your personal account area. Additionally, we will send you an email with a link for you to follow to download your order.

Our supreme writing service comes with a guarantee that we will urgently assign an expert from our top thirty writers, all of whom will have expertise in your field or subject matter. Furthermore, you can expect a comprehensive plagiarism report with your completed order. In the event there is a writer who has satisfactorily completed orders for you previously and that writer is your preferred choice, you have the option to ask for that writer when you next place an order and select our supreme service. Our writing team will make sure to assign your preferred writer to your assignment as a matter of urgency and you can expect a full plagiarism report.

You are not obliged to provide your personal phone number(s) to us. Doing so, however, can make the entire process of writing your paper and communicating with you more effective in the event any clarification is needed urgently.

Rest assured. Our Privacy Policy is very strict. We undertake to keep all information private and entirely secure for the benefit of our customers and our writers. To prevent any issues with privacy we do not even reveal the name or gender of the customer to the assigned writer. Neither do we provide you with the personal details of your writer.

Not at all. The number of revisions you may request during the free revision period is unlimited.

We have undertaken to provide non-plagiarized products of the highest quality. Every order is scanned by our company’s own plagiarism detection system before we upload it to your account.

All of the writers we employ are excellent and they are academically qualified to different levels, have expertise in different disciplines and vast experience at writing.

The team responsible for matching writers to orders will ensure your paper is assigned to the most suitable writer for your particular requirements.

Our company also offers a VIP service and this enables you to choose a few extra options with your order. One is the option to have your order proofread by an editor. You just need to select the VIP option and we will add that to the overall cost. When this service is paid for you may be sure, an editor will proofread and edit your completed paper.

It is possible to manually check the status of an order via your personal account. Once your payment has successfully gone through, the status of the order shows as "new." Once we assign a writer, the status changes to "Processing." When the completed paper gets uploaded into our system, the status shows "sent."

Another way to get immediate information about an order’s status is using the VIP writing service, which ensures you get a notification via SMS every time the status of your order changes.

We can certainly accommodate this type of request. However, as per our company’s policy, we would require a little extra compensation for the renewed urgency (the higher cost is required to compensate the writer for working to an altered deadline). The amount of compensation will equate to the difference in time between your new deadline and the one you initially chose. For example, if your initial order specified an 11-day completion time but you now want this changed to a 4-day deadline, you will need to compensate us for a 7-day difference. We will check the cost on our website, create a compensation order, and send you a link to make the payment. Once your payment is successfully received, your order due date will reflect the revised deadline.

You simply choose the ID of your preferred writer (which you will get on your earlier order), and put this on the order form. Now click the “Add” button. Next, we will assign only your requested writer to your assignment. Please note, that requesting a preferred writer will attract an additional 15% charge. The extra payment goes directly to the writer. It ensures your order gets a higher priority than others.

Immediately after an order is placed by a customer, we begin searching for the most suitable writer and we provide support on a 24/7 basis. Our representatives will keep you updated at every stage of the writing, editing, and plagiarism-checking process. Our company guarantees punctual delivery for each order.

Yes. We have writers for every type and level of writing from high school to PhD degree level. You can provide us with your instructions in advance and we can ascertain if there are suitable writers available for your order.

In the event you see the error "authorization/payment failed," try using a different device, web browser, card, or payment company. Or you could try contacting your bank or the company processing your payment directly.

It is very likely this is because your order has files attached and our system does not support the size or format of these files. Try submitting your order minus the attachments, and send these to us via email or live chat system and we will upload them to the relevant order page.

Check if a receipt has been sent to your email and forward this to us. Also check in your trash and spam folders. If a receipt has not been received, please look at your bank or card statement to see if you have been charged. You can forward a screenshot of your bank or card statement to our support team to enable our Finance Department to track down the payment. However, in the event you cannot find either a receipt or a bank/card statement charge, it means the payment did not get through. In this case, please try a different device, web browser, card or payment company.

Certainly! Just forward your instructions to us by email or through our live chat system and our writing department will establish if that order can be completed.

We very much recommend that customers let us have valid contact information. This enables us to contact you immediately in the event of an emergency e.g. if we urgently need additional information or instructions.

Refunds to a card or bank are usually processed in a timeframe of between three and five days but it can depend on how your bank operates.

You will find a messaging option in your account, which you may use to send a message to your assigned writer. Do not worry though if you cannot login to your account. You may email us with your message and our efficient support team will immediately pass your message, clarification, additional files, etc. to your writer.

The easiest way to access your final paper is via your Prime-Writitng.com account. Go to "My Orders," select "Completed Orders," click the relevant order ID, and you will find the final version in the "Files" section.

If you cannot find your order, contact our customer support agents and they will happily help you.

Completed papers are provided at the agreed deadline. You can check the deadline by going to "My Orders," selecting "Processing", clicking the relevant order ID, then choosing "Delivery" and you will see the scheduled delivery time.

It is our company’s policy that each customer provides all required materials for their order if these are not readily available/accessible online.

Try refreshing the webpage and check the order does not have large files attached. Delete these files and email them instead to us or upload them to our live chat system.

Begin by logging into your personal account, select "Additional Order" beside your original order, and then submit. Our system will direct you to the normal payment area. Your two orders will get linked to each other. Or contact our customer support agents and they will process the new order on your behalf.

Send part of the assignment’s instructions by email to our customer support agents or contact us via live chat and we can recommend the assignment type that best fits your needs.

Yes. We assure you of originality. Every assignment is checked carefully by a team of experts. Everyone is given to a highly experienced writer and that person carries out whatever research is necessary and writes your paper from scratch.

Thus, you may be sure any paper you buy from us will successfully pass any plagiarism detection test. Furthermore, you can use our own plagiarism checking system when your paper is delivered. Our company does not depend on Turnitin as this system saves assignments that have already been checked and so it is not possible to submit any one assignment twice.

The writing service we offer is 100% secure and confidential and we do not record any of your personal information. No other person will ever know you got writing assistance from us since it is against our policy to disclose details about you to any other party.

We guarantee to deliver every paper on time. Simply select the deadline that is most appropriate for your particular assignment on the order form and our experts will meet that.

The list of prices on our company’s website is fixed, but it is possible to contact us via our live chat system to discuss any special requests you have concerning the cost of a paper or project. We additionally offer our customer a range of generous discounts. There is a good chance you will be eligible for a discount whenever you are ready to order.

We can help if we have a suitable expert available to take your online test. Simply get in touch with our support team to check if an expert is available before placing your order.

Please provide our support team (contact them by phone or live chat) or Finance Department with details your request. We allocate bonus credits instantly to your account when your request for a refund is evaluated and agreed. You will then have the choice of using your bonus credits to pay for an order. A prompt to this effect will appear as the order placing process nears the end.

The order placement process always prompts you to choose a deadline. Our diligent writers always adhere to whatever deadline you select and pay for. For instance, if the selected deadline is 24 hours, you can expect to get your completed paper in exactly 24 hours. Once finished, your paper gets uploaded to your personal account area. Moreover, we notify you of this by email. When you receive this notification, just login to your account and start downloading your paper.

For us to properly understand exactly what you need, it is best to get in touch with us by live chat or drop us an email message with the instructions for your assignment before you place your order. After analyzing your instructions, our team will give you the best possible advice. They will recommend the most appropriate assignment type for you to select.

While, for reasons that should be obvious, we cannot promise any specific grades, our company does guarantee you the finest quality writing. To give you confidence, please know that every writer we employ holds a Master’s or PhD degree in various subjects and fields. Consequently, we take pride in having over 20 years of success in our market and countless satisfied clients. It is also possible to check out the Samples section on our site to see if the quality of our work completely matches your needs/expectations.

Our policy on delivery means we will send your completed paper according to the deadline you selected on the order form. If, however, a paper is required sooner, we require a compensatory order to reflect the difference in price. In the event you have this issue, contact our support team via live chat and they will calculate the amount of compensation and get your order placed.

Every writing task is worked on by a highly qualified expert in your subject or field. Many are teachers and professors with vast experience.

Of course. Just contact our support representatives via live chat or email with your instructions and, after checking the details, they will advise you.

There are several factors that determine the cost of an order. For example, the number of words or pages in the assignment, the academic (school or college) level, the deadline, and other factors are considered in the overall price. Before submitting an order, you can check the cost by visiting the “Prices” page on our website or contact us via live chat. Our support representatives will work out the cost.

Our helpful writers will certainly assist in completing your paper. If you have any queries on this type of order, feel free to contact our support team via live chat and they will gladly help you.

Our team is online and available 24/7 to provide assistance at any time.

We have considerable experience of working on urgent orders. We suggest you consult with our support representatives before submitting an urgent order. This can save time and ensure your paper gets completed in the required time.

If we have not completed a custom paper for you according to the instructions you indicated on the order form, you may ask us to make revisions for up to 48 hours after the paper is delivered. These revisions are free provided the original instructions have not changed. However, if you alter the instructions or add new ones, and you want our writer to add or fix some aspect(s), then extra payment will be required.

When a customer pays for the plagiarism check, which is the VIP service option, when placing their order, they will get an opportunity to get their writing projects tested for authenticity within a year at no extra cost.